Effective Date: 9/30/25
Last Updated: 10/1/25

Skradski Heating & Cooling  (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information, including your personal information, when you interact with us, including through our website, phone, and in-person services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Your name, address, email address, phone number, and any other information you provide to us voluntarily.
• Service-Related Information: HVAC system details, job history, billing and service records.
• Communication Preferences: Information about whether you’ve opted in to receive SMS messages or other communications.

1. How We Collect Information

We collect information in the following ways:

• Directly from You: When you request a service, fill out a form, call us, or speak with our staff in person.
• SMS Opt-In Collection:
  Customers may opt in to receive SMS-based communications either in person or over the phone. When you first register, our staff will ask for your phone number and whether you would like to receive text messages regarding:
  • Billing notifications
  • Appointment reminders
  • Dispatch updates
  • Job completion surveys

You will be informed verbally that:

• “Message and data rates may apply”
• “Message frequency may vary”
• “Text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent”
• “Your phone number will not be shared with third parties for marketing or promotional purposes.”

1. Text Messaging Policy

By submitting this form and signing up for texts, you consent to receive text messages from Skradski Heating at the number provided , including notifications or updates related to your service sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. Mobile opt-in data will not be shared with or sold to third parties for their marketing purposes.

1. How We Use Your Information

We use your information to:

• Provide, schedule, and complete HVAC services
• Send notifications and reminders about appointments and billing
• Conduct follow-up surveys to improve our services
• Communicate with you as necessary to deliver requested services

1. Information Sharing and Disclosure

We do not sell or share your personal information with third parties for marketing or promotional purposes.

We may share information with service providers and contractors who assist us in delivering our services, only to the extent necessary and only under strict confidentiality obligations.

1. Your Rights and Choices

• Opt-Out of SMS Communications: You may opt out at any time by replying “STOP” to any message or contacting us directly.
• Update Your Information: You may request to update or correct your information by contacting us at the contact information below.
• Access or Delete Data: You may request a copy of the data we have on file or request deletion, subject to applicable laws.

1. Data Security

We implement reasonable security measures to protect your information from unauthorized access or disclosure. However, no method of electronic transmission or storage is completely secure.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top of this page. Continued use of our services after changes constitutes your acceptance of the revised policy.

1. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Skradski Heating & Cooling
6015 Center St, Omaha, NE 68106
Phone: (402) 333-2928
Email: [email protected]